emergency info - myherefordshire.com

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calling 999

Use the nearest phone...
You don't need money or a phonecard, just lift the receiver and dial

Don't worry, the call is free !!

When you dial 999, the first person you speak to is the telephone company operator. Give him/her your phone number or the number you are dialling from and ask for the service you need. (Police, Ambulance or Fire Brigade). After a dialling tone, you will be put through the an operator of the service you asked for and run through a series of additional questions.

Remember to speak clearly and don't panic

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norovirus (winter vomiting bug)

this bug is an extremely infectious stomach bug belonging to a group of viruses called Norovirus. It is dubbed the 'winter vomiting virus' because it is more likely to cause illness during the winter months. The virus produces a gastro-enteritis illness with some of the symptoms being; Nausea, vomiting, diarrhoea, and some stomach cramping. Sometimes people additionally have a low-grade fever, chills, headache, muscle aches, and a general sense of tiredness.

It is extremely contagious and Noroviruses are found in the stool or vomit of infected people. People can become infected with the virus in several ways, including:

  • eating food or drinking liquids that are contaminated with Norovirus;
  • touching surfaces or objects contaminated with Norovirus, and then placing their hand in their mouth;
  • having direct contact with another person who is infected and showing symptoms.

There is some good news in that the illness is short lived and normally resolves over 24 to 48 hours.

There is no recognised treatment for the illness but if you have caught the bug, you should drink lots of fluids to keep you hydrated and wait for it to pass. visit the NHS direct encyclopedia Opens external link in a new window for more information

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pandemic influenza - important information for you and your family

Pandemic flu is a type of influenza that occurs every few decades and which spreads rapidly to affect most countries and regions around the world. The symptoms of pandemic flu are similar to those of 'ordinary' flu but are usually more severe.

For more information:

In the event of a flu pandemic there will be announcements on the television, radio and in the newspapers.

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avian influenza (bird flu)

Avian influenza is a disease of birds caused by influenza viruses closely related to human influenza viruses. Transmission to humans in close contact with poultry or other birds occurs rarely and only with some strains of avian influenza. As with all avian influenza issues, the advice is changing depending on new identified risk and advice.

For the latest information, you should visit the DEFRA Opens external link in a new window website or ring the advice line on 08459-335577

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'Preparing for Emergencies' brochure:

The 'Preparing for Emergencies' website has up-to-the-minute information on many items of national interest.

Copies of the 'Preparing for Emergencies' booklet are available, in several languages, on the Internet Opens external link in a new window, or on request to the following address:

Preparing for Emergencies
Freepost CN2223
Alternatively you can call 0800 887777, or textphone 08000 859859.

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Key messages regarding flooding:
• Visit the Herefordshire Council website which has a section on Flooding Opens external link in a new window and some useful guidance leaflets
• Listen to the local and national radio for travel information
• Tell someone at your destination what time you expect to arrive
• Remember that in wet weather stopping distances are at least double those required for stopping on dry roads
• Keep well back from the vehicle in front, so you have the time and distance to break safely
• If steering becomes unresponsive it probably means the water is preventing the tyres from gripping the road, ease off the accelerator and slow down gradually
• Remember the rain and spray from vehicles makes it difficult to see and be seen, so adjust your speed and drive more slowly and use your headlights
• Do not enter floodwater as there is no way of telling how deep it may be. This applies if you are on foot as well as in a vehicle - manhole covers may have been loosened or removed so there could be extremely dangerous hidden hazards in floodwater.
• Please respect road closure signs - they are there for your safety and mean the road is impassable.
• Avoid any non essential journeys

The Environment Agency publish a wide-range of information relating to flooding on their national website including current flood warnings in force, managing flood risk, flooding reports and an interactive flood risk map.

Area Flood Warning Office
Environment Agency, Wales Rivers House, St Mellons Business Park, St Mellons, Cardiff, CF3 0EY
Telephone: 08708 506506
Floodline: 0845 9881188
Website Flooding Section Opens external link in a new window

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Herefordshire Council guide to emergency planning:

Herefordshire Council have produced a downloadable guide Opens external link in a new window to emergency planning which gives you lots of useful information. There is also a wide-range of information on the 'Planning for emergencies' Opens external link in a new window section of the Herefordshire Council website.

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accidents and emergencies:

For severe injuries either dial 999 for an ambulance or go to Accident and Emergency Departments at:

Hereford County Hospital
Union Walk, Hereford, HR1 2ER
Telephone: 01432 355 444

Gloucestershire Royal Hospital
Great Western Road, Gloucester, GL1 3NN
Telephone: 08454 222222

Worcestershire Royal Hospital General A and E service available.
Charles Hastings Way, Worcester, WR5 1DD
Telephone: 01905 763 333

Hereford and Worcester Ambulance Service
Bransford, Worcester WR6 5JD
Telephone: 01886 834200
Worcestershire NHS Website Opens external link in a new window

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minor injuries:

If in doubt phone NHS Direct: 0845 4647 (24 hours confidential helpline). They can advise you whether you should seek emergency treatment or visit your GP or self-treatment at home. You can also visit the NHS Direct Website Opens external link in a new window

Search for your nearest Doctors, Dentists, Opticians, Pharmacies, Hospitals and Walk-In-Centres using the NHS Website Opens external link in a new window

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Herefordshire Carers emergency card scheme:

Emergency support system for carers
Telephone: 01432 356068
Herefordshire Carers Website Opens external link in a new window

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The latest version of the Department of Health Heatwave Plan has recently been produced.This Department of Health website includes advice and guidance for alerting people once a heatwave has been forecast, and advising them what to do during a heatwave.

For the latest information, you should visit the Department of Health Website Opens external link in a new window

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be safe and follow the fireworks code

  • When buying fireworks, make sure they comply with BS 7114 and are clearly marked for their intended use "Indoor, Garden or Display"
  • Keep fireworks in a sealed box or tin
  • Use them one at a time, replacing the lid immediately
  • NEVER put fireworks in your pocket
  • Read the instructions carefully, using a torch or hand lamp NEVER use a naked flame
  • Light fireworks at arms length using a taper or a firework lighter
  • Stand well back and NEVER return to a firework after it has been lit, it could explode in your face
  • Ensure that all children with fireworks are well supervised
  • NEVER throw fireworks
  • Keep all pets and animals indoors
  • Take care of sparklers, wear gloves to hold them and dispose of sparklers in a bucket of water as soon as they are finished

visit the DTI firework safety site Opens external link in a new window for more information

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ChildLine is the free and confidential 24-hour helpline for children and young people in the UK.
Telephone: 0800 1111
Childline Website Opens external link in a new window

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citizens advice bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Address: 20, Gloucester Road, Ross-on-Wye, Herefordshire, HR9 5LQ
Telephone: 0870 1264091
Citizens Advice Bureau Website Opens external link in a new window

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Crimestoppers is an independent UK-wide charity working to stop crime.
Telephone: 0800 555 111
Crimestoppers Website Opens external link in a new window

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The UK's leading charity specialising in child protection and the prevention of cruelty to children.
Child protection helpline - 0800 800500
NSPCC Website Opens external link in a new window

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West Mercia Police

Non-Emergency Telephone: 08457 444888
Emergency Telephone: 999
West Mercia Police Website Opens external link in a new window
Visit the local policing section Opens external link in a new window of their website for local events, contact numbers and much more.

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RSPCA animal protection

Charity working for animals through legislation. It investigates complaints of cruelty and re-homes animals through local branches.
Telephone for general enquiries (Mon-Fri 9am-5pm): 0300 1234 555
24 hour national cruelty and advice line: 0300 1234 999
RSPCA Website Opens external link in a new window

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Samaritans offer confidential support to anyone passing through a crisis or thinking of taking their own lives.
Local Telephone: 01432 269000
National Telephone: 08457 909090
Samaritans Website Opens external link in a new window

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Hereford and Worcester advisory service on alcohol

Telephone: 01905 27417
Alcohol Advisory Service Website Opens external link in a new window

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train information

UK rail travel including train company information, promotions and train times
National Rail Enquiry 24-hour Telephone: 08457 484950
National Rail Website Opens external link in a new window

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Age Concern

Promotes the well being of older people. Contains factsheets on subjects from health to housing, statistics and reading lists.
National Freephone number 0800 009966
Age Concern Website Opens external link in a new window

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Drug Helpline

DASH (Drugs Services Herefordshire)
Telephone: 01432 263636
DASH Website Opens external link in a new window

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Women's Aid

24-hour emergency support for domestic and violence
Telephone: 0800 7831359
Womens Aid Website Opens external link in a new window

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Drinkline offers the following services:

  • Information and self-help materials.
  • Help to callers worried about their own drinking.
  • Support to the family and friends of people who are drinking.
  • Advice to callers on where to go for help.
Telephone: 0800 9178282
9.00am - 11.00pm, Monday to Friday

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Gas Emergency Service

If you smell gas

  • DON'T smoke
  • DON'T use naked flames
  • DON'T turn electric switches on or off
  • DO turn off the gas supply at the meter
  • DO open doors and windows
  • DO call the Gas Emergency Service free on 0800 111999

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water companies

Welsh Water

  • Account queries: 0800 0520145
  • Emergency/Water Supply: 0800 0520130
  • Water Meter Enquiries: 0800 0520140
  • Leakline: 0800 281432
  • Welsh Water Website Opens external link in a new window

Severn Trent Water

  • Account queries: 08457 500500
  • Emergency/Water Supply: 0800 7834444
  • Water Meter Enquiries: 08457 090646
  • Severn Trent Water Website Opens external link in a new window

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electricity emergencies

  • Central Networks (East Midlands)
    • Contact: 0800 056 8090
  • Central Networks (West Midlands)
    • Contact: 0800 328 1111
  • Central Networks (Midlands)
    • Contact: 08457 331331
  • EDF Energy Networks (EPN - Eastern) plc
    • Contact: 0800 783 8838
  • EDF Energy Networks (LPN - London) plc
    • Contact: 0800 365 9000
  • EDF Energy Networks (SPN - Seeboard) plc
    • Contact: 0800 783 8866
  • Northern Electric Distribution Ltd
    • Contact: 0800 668877
  • United Utilities Electricity plc
    • Contact: 0800 195 4141
  • Scottish & Southern Energy plc (North of Scotland)
    • Contact: 0800 300999
  • Scottish & Southern Energy plc (South of England)
    • Contact: 0845 7708090
  • Scottish Power Distribution Ltd
    • Contact: 0845 272 7999
  • Scottish Power Manweb plc
    • Contact: 0845 272 2424
  • Western Power Distribution (South Wales) plc
    • Contact: 0800 052 0400
  • Western Power Distribution (South West) plc
    • Contact: 0800 365 900
  • Yorkshire Electricity Distribution Ltd
    • Contact: 0800 375 675

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local radio stations:

Listen to local radio stations for up-to-the-minute advice and guidance:

  • BBC Hereford and Worcester
    • Frequencies: 94.7/104/104.6 FM
    • Contact: (01905) 748485
  • Radio Wyvern
    • Frequencies: 96.7/97.6/102.8 FM
    • Contact: (01905) 746644
  • The Bear
    • Frequencies: 102 FM
    • Contact: (01789) 262636
  • BRMB
    • Frequencies: 94.6 FM
    • Contact: (0121) 245 5000
  • Heart FM
    • Frequencies: 100.7 FM
    • Contact: (0121) 607 7227
  • Radio WM
    • Frequencies: 95.6 FM
    • Contact: (0121) 432 9000

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Hereford and Worcester Fire and Rescue Service

There are 27 fire stations run by the Hereford and Worcester Fire and Rescue Service.
Visit the Hereford and Worcester Fire and Rescue Service Opens external link in a new window website for more information on the services available and what to do in an emergency

Hereford fire station is located at: St Owen Street, Hereford, HR1 2JW

and for general enquiries please contact the:
Fire and Rescue Headquarters
2 Kings Court
Charles Hastings Way
Tel: 0845 12 24454

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weather in Herefordshire

The current weather in Herefordshire
  • norovirus
  • flooding
  • lostdogs
  • Womens Aid
  • bird_flu
  • Hereford Hospitals