this information explains how the myherefordshire.com
website protects and respects the data we collect from you.
This will help us develop the site to meet your content and
navigation needs as efficiently and effectively as
the Data Protection Act 1998
under the Data Protection Act, we have a legal duty to
protect any information we collect from you. We use leading
technologies and encryption software to safeguard your data,
and keep strict security standards to prevent any unauthorised
access to it. We do not pass on your details to any third party
or government department unless you give us permission to do
so, or where allowed by law.
you have the right to make a formal request in writing for
access to personal information (or "personal data") held about
you by our website, to inspect it and to have it corrected if
it is wrong. We make a small charge for providing this
information (currently £10.00). Please use the contact details
on this page to direct your enquiries.
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what information do we collect?
we collect three kinds of information from visitors to our
- Registration and diversity information, if
- Feedback (through our website feedback form and the
individual page feedback form).
- Site usage information from log files and web analytics
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registration and diversity information
we may use Personally Identifiable Information collected on
myherefordshire.com to communicate with you about your
myherefordshire.com and other topics we think you might find of
Personally Identifiable Information collected by
myherefordshire.com may also be used for other purposes,
including but not limited to site administration,
troubleshooting, processing of transactions, administration of
featured content, and other communications with you. Certain
third parties who provide technical support for the operation
of our site (Herefordshire Council ICT Services, for example)
may access such information.
We will use your information only as permitted by law. In
addition, from time to time as we continue to develop our site,
we may merge or partner with other companies or businesses. In
such transactions, user information may be among the
transferred assets. We may also disclose your information in
response to a court order, at other times when we believe we
are reasonably required to do so by law, in connection with the
collection of amounts you may owe to us, and/or to law
enforcement authorities whenever we deem it appropriate or
necessary. Please note we may not provide you with notice prior
to disclosure in such cases.
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you can send us your feedback in three ways: by comments and
questions to The Herefordshire Council eGateway Editor, sent by
e-mail, phone or post; or by using the website feedback
form.Please see the
page for more details
i) comments and questions
if you send an e-mail or letter to the Herefordshire
Council eGateway Editor, asking for information, we may need to
contact our other departments or Partnership organisations to
find that information. If your question is technical, we may
need to pass it to our technology supplier. We do not pass on
any of your personal information when dealing with your
enquiry, unless you have given us permission to do so.
after we have replied to you, our service provider
Herefordshire Council ICT Services keeps a record of your
messages for two years. These records will be transferred to
archive tape for a further five years, and then destroyed. Our
own system archives your messages after six months, for
reference and audit purposes, and deletes them after two
ii) website feedback form
the website feedback form, located in the
page, allows you to give us feedback on the website in
general or raise any concerns or queries you may have. Your
comments about our website will be made available to the
Herefordshire Council Knowledge Management Team, including
the Herefordshire Council eGateway Editor. They will be able
to use your input to improve the quality and accuracy of our
information however they will not be able to respond to you
individually unless you include your email address.
we may need to contact our other departments or Partnership
organisations to respond to your feedback. If your query is
technical, we may need to pass it to our technology supplier.
We may also wish to use these comments anonymously for
administrative and marketing purposes where appropriate. We do
not pass on any of your personal information when dealing with
your feedback, unless you have given us permission to do
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site usage information
i) session cookies
cookies are pieces of data created when you visit a website.
Our site, myherefordshire.com uses "session" cookies. You can
set your computer not to accept cookies.
what do they contain?
unique session information, such as
the last page visited. This cookie does not contain any
personal information about you, and does not hold any
information about which sites you visited before our
website. Additionally, this cookie does not track
visitor behaviour across multiple web sites.
when are they created?
when any browser first goes to the
when do they expire?
when you close your browser or
our help page gives you information about how you can remove
ii) log files
log files allow us to record your use of the site.
Herefordshire Council ICT Services puts together log file
information from all our visitors, which we use to make changes
to the layout of the site and to the information in it. This is
based on the way that you move around our website and the route
you used to access it.
iii) web beacons
myherefordshire.com webpages may contain electronic images
known as Web beacons - sometimes called single-pixel gifs -
that may be used to assist in delivering cookies on our sites
and allow us to count users who have visited those pages and to
deliver co-branded services. We may include Web beacons in
promotional e-mail messages or our newsletters in order to
determine whether messages have been opened and acted upon.
myherefordshire.com may also employ Web beacons from third
parties in order to help us compile aggregated statistics and
determine the effectiveness of our promotional campaigns. We
prohibit Web beacons on our sites from being used by third
parties to collect or access your personal information.
finally, we may work with other companies that have features
and content on myherefordshire.com to place Web beacons on
their sites in order to allow us to develop statistics on how
often clicking on a feature on results in a purchase or
other action on the third party site.
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what happens when I link to another site?
our website contains links to other websites, both those of
the Herefordshire Partnership organisations and of other
so you should always be aware when you are moving to another
site and read the privacy statement of any site which collects
references and links to any external sites should not be
taken as an endorsement by the myherefordshire.com website of
opinions expressed or services provided at those sites. Links
to an external site will be identified by
the icon, and will open in a new browser
we do not pass on any personal information you have given us
to any other site.
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access to your information and contacting us
if you wish to see our records of any correspondence you
have sent to us, or if you have a query or complaint about this
phone, post or use the website feedback form:
The Knowledge Management Team,
Thorn Office Centre,
Holme Lacy Road,